Last Updated: July 9, 2026
This Shipping Policy governs all orders placed through novablue-labs.com and forms part of the agreement between the customer ("You") and Novablue Labs LLC ("We," "Us," "Our"). By placing an order, You acknowledge that You have read and understood this policy. This Shipping Policy should be read together with our Terms of Service, Cancellation, Return & Refund Policy, and Privacy Policy.
We currently ship to addresses in the United States and Canada. Orders placed with a shipping address outside of these regions will be cancelled and refunded in full.
Charges from Novablue Labs LLC appear on your card statement as "NOVABLUE" or "SP NovaBlue" If you do not recognize a charge, please contact us before disputing with your bank.
All orders require 1–2 business days for processing before shipment. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the daily cut-off time of 11:00 AM PST will begin processing on the next business day.
Upon placing an order, You will receive an order confirmation email. This confirmation does not guarantee product availability. We reserve the right to cancel or modify any order at our discretion, including orders that appear fraudulent, contain errors in pricing or product information, or cannot be fulfilled. If we cancel an order, a full refund will be issued to your original payment method.
You are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. If you discover an error after placing your order, contact us immediately at support@novablue-labs.com and we will make reasonable efforts to correct the address before shipment. Once an order has been handed to the carrier, address changes may not be possible.
We ship to residential addresses, business addresses, and P.O. Boxes in the United States and Canada. We are currently unable to ship to APO/FPO/DPO military addresses.
We offer the following shipping methods:
United States:
Canada:
Total delivery time = Handling time (1–2 business days) + Transit time.
We ship via USPS, UPS, FedEx, and Canada Post, depending on destination and service level. Transit times begin once the order has been handed off to the carrier, not from the date the order was placed. Actual delivery times may vary based on carrier capacity, destination, customs processing (for Canadian orders), weather, and other factors outside our control. Transit times are estimates and are not guaranteed.
Once your order has shipped, You will receive an email containing your tracking number and a link to track your package, typically within 24 hours of shipment. Please allow up to 48 hours for tracking information to become active in the carrier's system.
Please wait until the end of the estimated delivery window before inquiring about a delayed order, as most delays resolve without intervention.
Tracking information provided by the carrier is our documentation of shipment. Once an order has been tendered to the carrier, the carrier assumes operational responsibility for the handling and transit of the package.
A package is considered "delivered" when the carrier's tracking system records a delivery scan at the shipping address provided by the customer. Delivery scans are our starting point for confirming order fulfillment — if you do not receive a package that shows as delivered, we will work with you and the carrier to investigate and resolve the issue under the process in Section 6 below.
We recommend ensuring that your delivery location is safe, secure, and accessible to the carrier. If You reside in an area prone to package theft, You may wish to select expedited shipping with signature confirmation (available at checkout), have your package delivered to a P.O. Box or work address, or arrange for pickup at a carrier location.
If the carrier's tracking information shows "Delivered" but You have not received the package, please take the following steps:
Our commitment: We will work with you and the carrier in good faith to investigate non-receipt claims. Where appropriate, we will offer a replacement shipment or a full refund. Resolution is provided in accordance with applicable consumer protection law and card network rules.
If a package has not been scanned or updated by the carrier for more than 10 business days from the ship date (or 15 business days for Canadian orders), it may be considered lost in transit. Contact us at support@novablue-labs.com and we will file a carrier trace investigation. If the package is confirmed lost, we will send a replacement shipment or issue a full refund at your choice.
If your package arrives damaged, please refer to Section 6 of our Cancellation, Return & Refund Policy for the damage reporting process. Damaged shipments are eligible for replacement or full refund at your choice, with return shipping covered by Novablue Labs LLC.
For orders shipped to Canada:
If a package is returned to Novablue Labs LLC as undeliverable (including due to incorrect address, unclaimed package, or refused delivery), the following applies:
If you have a concern about a shipment, delivery, or charge, we would appreciate the opportunity to resolve it directly. Please contact our support team before initiating a chargeback or dispute with your bank — most shipping issues can be investigated and resolved faster through direct communication than through the card dispute process.
Nothing in this Policy limits your right to dispute a charge with your card issuer or bank as provided under the Fair Credit Billing Act, applicable Canadian consumer protection law, or other applicable law.
Novablue Labs LLC shall not be liable for delays in shipment or delivery resulting from causes beyond our reasonable control, including natural disasters, severe weather events, pandemics, epidemics, government actions or restrictions, war, civil unrest, strikes, labor disputes, carrier disruptions, supply chain interruptions, cyberattacks, or utility failures. In such events, delivery timelines will be extended accordingly, and we will work with affected customers on reasonable resolution.
To the fullest extent permitted by applicable law, Novablue Labs LLC's total liability arising from or related to shipping shall not exceed the total amount paid by the customer for the affected order. In no event shall Novablue Labs LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising from shipping delays or delivery issues.
Nothing in this Section limits or excludes liability that cannot be limited or excluded by applicable law, including statutory consumer rights under U.S. federal or state law or Canadian federal or provincial law.
We may update this Shipping Policy from time to time. The version in effect at the time of your order governs that order. The current version is always posted on our Site with a "Last Updated" date.
For any shipping-related inquiries or concerns:
Novablue Labs LLC
511 N Boardwalk, 1st Floor
Rehoboth Beach, DE 19971
United States
Email: support@novablue-labs.com
Phone: +1 302-779-0033
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
By placing an order with Novablue Labs LLC, you acknowledge that you have read this Shipping Policy.
Ok so I bought this after seeing it on Facebook and honestly I almost didn't because I've wasted so much money on leg makeup. BUT WOW. The spider veins behind my knees are basically gone when this is on. I'm 56 and haven't worn a dress in like 7 summers. Just wore one to a baby shower last weekend. My sister kept staring at my legs lol.
The age spots on the back of my hands have driven me crazy for years. I'm 61 and they made me feel SO old. This evens everything out. Has to dry a few mins before I touch anything but once it sets its fine. Took it on vacation, used it daily for a week, no issues. Will def buy again.
I've used Sally Hansen for years and was always disappointed. Too sheer, didn't cover anything. Tried Dermablend, way too heavy and looked fake. This is the one ya'll. Covers my spider veins AND the sun spots on my shins. I let it dry like 10 mins like the directions say and it doesn't budge. Tip: get the brush, makes a huge difference.
Was looking into sclerotherapy and the derm wanted $400+ per session and said I'd need 2 or 3. Decided to try this first. Best decision. The veins on the back of my calves look completely smoothed out. Wore shorts to my grandsons soccer game and no one said a word about my legs (in a good way). 4 pregnancies and genetics gave me these veins, this finally gave me my legs back.
Im 58 and paying the price for the baby oil and foil tanning of the 80s lol. My chest and shoulders got so blotchy I stopped wearing v-necks. Used this for my niece's wedding last month. My husband said I looked like myself again. Almost cried. Ordered another one already.
Game changer for the spider veins on my inner thighs. Had them like 8 years. The trick is letting it dry all the way, like the instructions say. I rushed it the first time and got a little transfer on my white pants. Second time I waited and it was perfect. All day at a wedding, even sat on a white couch, nothing. So glad I gave it another try.
Pricey but a little goes a long way I swear. I've had mine almost 5 months and barely made a dent. The age spots on my forearms blend right in, doesn't outline them like other products did. Takes a few minutes to dry, just be patient. 10/10 would recommend. My daughter stole it from me last week and now she wants her own.
I'm 49, perimenopause has been rough on my skin. Varicose veins behind the knees AND sun damage on my shins from years of running outdoors. Was so over wearing capris in 90 degree heat. This covers both at the same time. Like one application. Shipping was quick too. Reordering today.
My skin gets reactive to everything since menopause. Was nervous to try this. No reaction at all. The mottled brown patches on my décolletage from years of sun finally even out. I use a little kabuki brush from amazon to apply, works great. Just make sure you let it dry like they say. Highly recommend.
I'm 63 and let me tell you, I haven't worn a sundress in close to a decade. Between the spider veins on my calves and the age spots on my hands, I just gave up. Used this for my family reunion last month. My niece said I looked 20 years younger and I almost cried right there. I keep one at home and one in my travel bag. Just sayin', if youre on the fence, get it.
