This Cancellation, Return & Refund Policy ("Policy") governs all purchases made through novablue-labs.com (the "Site"). It forms part of the agreement between the customer ("You") and Novablue Labs LLC ("Novablue," "We," "Us," or "Our"). This Policy should be read together with our Terms of Service, Privacy Policy, and Shipping Policy.
Your statutory consumer rights under applicable law — including the U.S. Fair Credit Billing Act, the Quebec Consumer Protection Act, provincial consumer protection legislation in other Canadian provinces, the EU Consumer Rights Directive, and the UK Consumer Contracts Regulations — are not affected or limited by this Policy. Where any provision of this Policy conflicts with a mandatory consumer protection right in your jurisdiction, that statutory right prevails.
Charges from Novablue Labs LLC appear on your card statement as "NOVABLUE" or "SP NovaBlue" If you do not recognize a charge, please contact us before disputing with your bank so we can help identify the transaction.
Orders may be cancelled free of charge within twenty-four (24) hours of the order being placed, provided the order has not yet entered the fulfillment process. To cancel, contact our support team by email at support@novablue-labs.com or by phone at +1 302-779-0033 and include your order number.
Once an order has been prepared for shipment or handed to the carrier, it cannot be cancelled. In that case, the order is governed by the return and refund provisions below.
Cancellation requests submitted within the 24-hour window and before fulfillment are processed free of charge. You will receive a full refund of the amount paid to your original payment method.
We stand behind our products. If you are not satisfied with your purchase, you may request a return and refund within ninety (90) calendar days of the delivery date confirmed by the carrier.
Many of our products are formulated to deliver visible results with consistent daily use. For best results, we recommend using the product as directed for approximately 30 days. This is a recommendation only — you are not required to use the product for any minimum period before requesting a refund.
To be eligible for a refund under the 90-Day Satisfaction Guarantee, you must:
You do not need to provide photographs of the product, a written explanation of your experience, or any other evidence of use to receive a refund under the Satisfaction Guarantee.
Before shipping a return, please contact our support team at support@novablue-labs.com to request a Return Merchandise Authorization (RMA) number. This helps us route your return efficiently and process your refund faster. We will respond with RMA instructions within two (2) business days.
Customers are responsible for return shipping costs, except where the return is due to our error (see Section 6). We recommend using a tracked shipping service. Novablue Labs LLC is not responsible for returns lost or damaged in transit when sent without tracking.
Authorized returns should be sent to:
Novablue Labs LLC
Returns Department
511 N Boardwalk, 1st Floor
Rehoboth Beach, DE 19971
United States
Please return the product with its original packaging where possible. Partial or empty containers are accepted under the 90-Day Satisfaction Guarantee — we do not require the product to be unused or unopened.
Upon receipt of your returned item, our team will confirm it matches the return authorization. Refunds are processed within five (5) business days of receipt.
Approved refunds are credited to the original payment method used at the time of purchase. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your financial institution's processing times.
Your refund will equal the product price paid. Original shipping charges are non-refundable except where the return is due to our error or where required by applicable consumer protection law. No restocking fee, processing fee, or cancellation fee is deducted from refunds issued under this Policy.
If your order arrives damaged, defective, or is incorrect, please contact us within seven (7) days of delivery at support@novablue-labs.com with:
For verified damage, defect, or fulfillment errors, we will, at your choice, either:
Return shipping for damaged, defective, or incorrect items is covered by Novablue Labs LLC. You are not required to accept a replacement in lieu of a refund.
Exchanges are available on request. Contact support@novablue-labs.com with your order number and the item you would like to exchange. Exchange shipping is covered by Novablue Labs LLC for damaged or defective items; the customer covers return shipping for preference-based exchanges (e.g., wrong shade selection).
If you are a resident of Canada, your rights under applicable federal and provincial consumer protection legislation apply in addition to this Policy, including:
Quebec residents: In accordance with Quebec's Consumer Protection Act, this Policy does not waive any right granted to you under Quebec law. Any provision that conflicts with the Consumer Protection Act is inapplicable to you, and the Act's provisions apply instead. Disputes involving Quebec consumers may be brought before Quebec courts notwithstanding the governing law and jurisdiction provisions of this Policy.
Customers in the European Union and United Kingdom have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. To exercise this right:
Refunds under the withdrawal right are issued within 14 days of our receipt of the returned product, including standard outbound shipping costs.
The 14-day withdrawal right exists in addition to our 90-Day Satisfaction Guarantee. EU and UK customers may exercise whichever right offers the greater benefit. Statutory withdrawal rights cannot be waived.
If you have a concern about your order, we would appreciate the opportunity to resolve it directly. Please contact our support team before initiating a chargeback or dispute with your bank — most issues can be resolved faster through direct communication than through the dispute process.
Nothing in this Policy limits your right to dispute a charge with your card issuer or bank as provided under the Fair Credit Billing Act, applicable Canadian consumer protection law, or other applicable law.
Novablue Labs LLC reserves the right to decline future orders from customers who engage in a documented pattern of policy abuse, such as repeatedly ordering and returning multiple units of the same product for the purpose of obtaining free product. This provision is applied narrowly and does not affect a customer's right to a refund on any single legitimate order.
Our products are cosmetics regulated by the U.S. Food and Drug Administration under the Federal Food, Drug, and Cosmetic Act and, in Canada, by Health Canada under the Food and Drugs Act and Cosmetic Regulations. Our products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Marketing claims describe the general performance of the product and are not a guarantee of specific results for every user.
To the fullest extent permitted by applicable law, Novablue Labs LLC's total liability for any order shall not exceed the amount you paid for that order. Nothing in this Policy limits or excludes liability that cannot be limited or excluded by law, including liability for gross negligence, fraud, personal injury caused by our negligence, or any statutory consumer right in your jurisdiction.
This Policy is governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. Any dispute arising from this Policy is subject to the exclusive jurisdiction of the state and federal courts located in Delaware, EXCEPT:
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions continue in full force. The invalid provision will be modified only to the extent necessary to make it enforceable while preserving its original intent.
We may update this Policy from time to time. The version in effect at the time of your order governs that order. The current version is always posted on our Site with a "Last Updated" date.
For all cancellation, return, and refund inquiries:
Novablue Labs LLC
511 N Boardwalk, 1st Floor
Rehoboth Beach, DE 19971
United States
Email: support@novablue-labs.com
Phone: +1 302-779-0033
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Returns Address:
Novablue Labs LLC – Returns
511 N Boardwalk, 1st Floor
Rehoboth Beach, DE 19971
United States
By placing an order with Novablue Labs LLC, you acknowledge that you have read this Cancellation, Return & Refund Policy.
Last Updated: July 9, 2026
Ok so I bought this after seeing it on Facebook and honestly I almost didn't because I've wasted so much money on leg makeup. BUT WOW. The spider veins behind my knees are basically gone when this is on. I'm 56 and haven't worn a dress in like 7 summers. Just wore one to a baby shower last weekend. My sister kept staring at my legs lol.
The age spots on the back of my hands have driven me crazy for years. I'm 61 and they made me feel SO old. This evens everything out. Has to dry a few mins before I touch anything but once it sets its fine. Took it on vacation, used it daily for a week, no issues. Will def buy again.
I've used Sally Hansen for years and was always disappointed. Too sheer, didn't cover anything. Tried Dermablend, way too heavy and looked fake. This is the one ya'll. Covers my spider veins AND the sun spots on my shins. I let it dry like 10 mins like the directions say and it doesn't budge. Tip: get the brush, makes a huge difference.
Was looking into sclerotherapy and the derm wanted $400+ per session and said I'd need 2 or 3. Decided to try this first. Best decision. The veins on the back of my calves look completely smoothed out. Wore shorts to my grandsons soccer game and no one said a word about my legs (in a good way). 4 pregnancies and genetics gave me these veins, this finally gave me my legs back.
Im 58 and paying the price for the baby oil and foil tanning of the 80s lol. My chest and shoulders got so blotchy I stopped wearing v-necks. Used this for my niece's wedding last month. My husband said I looked like myself again. Almost cried. Ordered another one already.
Game changer for the spider veins on my inner thighs. Had them like 8 years. The trick is letting it dry all the way, like the instructions say. I rushed it the first time and got a little transfer on my white pants. Second time I waited and it was perfect. All day at a wedding, even sat on a white couch, nothing. So glad I gave it another try.
Pricey but a little goes a long way I swear. I've had mine almost 5 months and barely made a dent. The age spots on my forearms blend right in, doesn't outline them like other products did. Takes a few minutes to dry, just be patient. 10/10 would recommend. My daughter stole it from me last week and now she wants her own.
I'm 49, perimenopause has been rough on my skin. Varicose veins behind the knees AND sun damage on my shins from years of running outdoors. Was so over wearing capris in 90 degree heat. This covers both at the same time. Like one application. Shipping was quick too. Reordering today.
My skin gets reactive to everything since menopause. Was nervous to try this. No reaction at all. The mottled brown patches on my décolletage from years of sun finally even out. I use a little kabuki brush from amazon to apply, works great. Just make sure you let it dry like they say. Highly recommend.
I'm 63 and let me tell you, I haven't worn a sundress in close to a decade. Between the spider veins on my calves and the age spots on my hands, I just gave up. Used this for my family reunion last month. My niece said I looked 20 years younger and I almost cried right there. I keep one at home and one in my travel bag. Just sayin', if youre on the fence, get it.
