FAQ

Orders & Payments

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and UnionPay. All payments are processed securely with full encryption.

Where do I enter a discount code or gift card? At checkout — once you've reviewed your cart, you'll find a "Discount code / Gift card" field. Enter your code there and click apply before completing your purchase.

Returns & Refunds

What is your return policy? We offer a 90-Day Money-Back Guarantee on eligible purchases. If you're not satisfied after giving the product a proper trial, email us at support@novablue-labs.com with your order number to start the process.

Is there a money-back guarantee? Yes — we offer a 90-Day Money-Back Guarantee. If you've used the product as directed and aren't happy with your results, contact us within the eligible claim window and we'll make it right.

Who pays for return shipping? Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping method, as we cannot be responsible for returns lost in transit. All returns are processed to our U.S. facility.

Product & Ingredients

Are your products tested on animals? Never. All Novablue Labs products are cruelty-free and ethically developed, always.

Are your formulas safe and skin-friendly? Yes — our formulations are made with high-quality, skin-compatible ingredients grounded in scientific research. If you have sensitive skin or specific concerns, reach out to our support team and we'll help guide you to the right product.

Contact & Support

How can I contact support? You can reach us through the contact form on our website, by emailing support@novablue-labs.com, or by calling +1 438-921-3843. We respond to all inquiries within 48 hours.

When is support available? Our support team is available Monday to Sunday, 9:00 AM – 6:00 PM EST.